This policy applies to the public NuSelf website. Medical records and other protected health information maintained by NuSelf as a healthcare provider are governed by the Notice of Privacy Practices, which is available separately on this website.
Information we collect
Information you provide
We may collect information you choose to provide when you request information, contact the practice, begin an assessment, book an appointment, create or access a patient-portal account, complete a form, or otherwise communicate with us. Depending on the interaction, this may include your name, contact details, appointment preferences, questions, goals and other information you submit.
Please do not send urgent medical information through general website contact channels. Appointment, assessment and patient-account information should be submitted through the secure workflow identified on the relevant page.
Information collected automatically
When you use the website, NuSelf and its service providers may automatically receive technical information such as your Internet Protocol address, browser and device type, operating system, referring and exit pages, pages viewed, approximate location, date and time of access, and interactions with website features.
Cookies and similar technologies
The website may use cookies, pixels, local storage and similar technologies to keep the site functioning, understand traffic, measure performance, remember preferences and improve the user experience. Available controls depend on your browser and device. Blocking some technologies may affect how parts of the website work.
How we use information
- Provide, operate, maintain and improve the website and patient-facing digital services.
- Respond to questions, appointment requests and other communications.
- Support scheduling, account access and requested practice services.
- Personalize and evaluate website content, navigation and service information.
- Protect the security and integrity of the website, prevent fraud and troubleshoot technical issues.
- Comply with applicable law, professional obligations and lawful governmental requests.
- Enforce applicable terms and protect the rights, safety and property of NuSelf, its patients and others.
How information may be disclosed
NuSelf may disclose information only as reasonably necessary for the purposes described in this policy, as directed by you, or as permitted or required by law.
- To service providers that support website hosting, security, analytics, communications, scheduling, payment or patient-portal functions, subject to applicable contractual and legal safeguards.
- To NuSelf clinicians, workforce members and affiliated operations when needed to respond to your request or provide services.
- To professional advisers, regulators, law enforcement or other parties when disclosure is reasonably necessary to comply with law, address safety or security, or establish, exercise or defend legal rights.
- In connection with a merger, financing, acquisition, reorganization or transfer of some or all of the practice, subject to applicable law and confidentiality protections.
Health information and protected health information
Information can become protected health information when it is created, received or maintained by NuSelf in its role as a healthcare provider and is subject to applicable health-privacy law. NuSelf's Notice of Privacy Practices explains how that information may be used and disclosed and describes your rights concerning it.
NuSelf does not sell protected health information. NuSelf does not sell personal information for money. If our practices change, we will update this policy and provide any choices required by applicable law.
Email and text communications
If you provide a telephone number or email address, NuSelf may use it to respond to you and, where permitted, send operational or informational communications. Standard message and data rates may apply. You may opt out of promotional text messages by replying STOP and may use an unsubscribe option provided in promotional email. Opting out of promotional communications does not prevent messages needed to complete a request, maintain an account or provide care.
Ordinary email and text messaging may not be fully secure. Use the patient portal or another NuSelf-designated secure method when submitting sensitive medical information.
Data security and retention
NuSelf uses administrative, technical and physical safeguards designed to protect information against unauthorized access, alteration, disclosure or destruction. No internet transmission or storage system can be guaranteed to be completely secure.
Information is retained for as long as reasonably necessary to provide services, meet operational and legal obligations, resolve disputes and enforce agreements. Medical-record retention is governed by separate clinical and legal requirements.
Your choices
- Adjust cookie and tracking controls available through your browser or device.
- Opt out of promotional email or text communications using the instructions provided.
- Contact NuSelf to request that website contact information be corrected or updated, subject to identity verification and legal retention requirements.
- Exercise applicable rights concerning protected health information as described in the Notice of Privacy Practices.
Children's privacy
The public website is not directed to children under 13, and NuSelf does not knowingly collect personal information from a child under 13 through the public website without authorization from a parent or legal guardian. If you believe such information has been submitted, please contact us.
Third-party services and links
The website may link to a patient portal, mapping service, social network, financing provider or other third-party service. Those services operate under their own privacy practices and terms. NuSelf encourages you to review them before providing information.
Texas and other privacy rights
Depending on where you live and the law that applies, you may have additional rights concerning personal data. Some state privacy laws include exemptions for protected health information, healthcare providers, or data maintained under health-privacy laws. NuSelf will evaluate a verified request under the law applicable to the information and the practice.
Changes to this policy
NuSelf may update this policy as services, technology or legal requirements change. The updated version will be posted here with a revised effective date. Material changes may be communicated in another appropriate manner.
Contact us
Questions or requests concerning this Privacy Policy may be directed to NuSelf Aesthetics & Longevity, Attn: Privacy Officer, 1335 E Whitestone Blvd, Ste V-205, Cedar Park, TX 78613; 512-456-0475; Info@nuselfaesthetics.com.